A National Grid customer reportedly received utility bills addressed to another customer, according to a WGRZ consumer report reviewed by Lake Erie Times.
At the time of review, the original page returned an Access Denied message and did not provide the full details of the incident. The source included an error reference, 18.9702c417.1789739102.1d8d6b0, but no additional customer, account, or utility-response information was available.
The episode raises a practical concern for utility customers across Western New York: billing documents should be accurate, secure, and tied to the correct customer account. When a customer receives another customer’s bills, the problem may stem from a data-entry error, an account transfer, a service-address mismatch, or a mail-handling mistake.
For readers, the situation underscores the need to verify the account name, service address, billing period, and payment instructions before submitting a payment. If a National Grid statement appears to belong to someone else, customers should contact National Grid customer service, confirm their own account details, and keep copies of the unexpected bills for reference.
William Strasmore is a dedicated news reporter for Lake Erie Times, covering local issues, community affairs, and regional events in Western New York.
